Troubleshooting, logs and trace

Building an ICS environnement, you are trying to find the information you need at the time you need it.

Here some logs I use :

Notes Client

• log.nsf of course. You can modify setting into the notes.ini.
• Menu : Help/Support/View Trace and View Log. This can be customized by modifiying the workspace\.config\rcpinstall.properties file. You can add logs for specific modules, like open social, or sametime.
• IBM_TECHNICAL_SUPPORT folder, in the data directory contains a lot of stuff. But this is mainly to communicate to the IBM support, as the name entails.

Websphere Application Server

Websphere seems complicated at first, but when you use it, you notice that it's actually pretty straightforward. The log is a bit too full but it's efficient, you detect errors quickly, and each error has a unique googlable number.

• System.out and other logs files in AppServer\profiles\<profileName>\logs\<ServerName>
• Into the console, troubleshooting section, "logs and trace" you can set log level.

Domino Server/ Sametime Community Server

• log.nsf, customizable by notes.ini or sametime.ini
• data\domino\workspace\logs\. Log level in customizable in data\domino\workspace\.config\rpcinstall.properties
• IBM_TECHNICAL_SUPPORT folder, in the data directory to send to support.

Communication

• ping / telnet
• FiddlerCap is a good tool to monitor HTTP/S requests between your computer and webservers.
• DITrace is a tool to see the communication between client and server for both Quickr Spaces and Connections Desktop Plugin. It is installed by default with the plugin, and you can find it in C:\IBM\Connections Desktop Plugin\ and C:\IBM\Places Connector\ depending on which plugin you want to check.